Cancellation & returns
A. Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
In order to exercise your right of withdrawal, you must contact us(Alphabrothers OHGG, Moltkestraße 73, 79336 Herbolzheim, Germany, email: firstname.lastname@example.org by means of a clear declaration e.g. B. a letter sent by post or email informing you of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.st.
To meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.
Consequences of withdrawal
If you withdraw from this contract, we have all payments that we have received from you, including the delivery costs, with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us , to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.t.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
1 Please avoid damaging and contaminating the goods. Please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against damage in transit..
2 Please do not send the goods back to us freight collect..
3 Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
Before you return defective goods:
Please contact our customer service via the contact form or via email@example.com and send clearly recognizable pictures of the defective product. Also include your order number as a 4-digit number, e.g. # HC34.).
Please also note that if the goods are not defective, they will be sent to us unopened and in new condition. Otherwise we cannot take the goods back without further ado.
As soon as our claims department has received and checked the item, you can request a replacement or the item reimbursed.
„The warranty claims are based on the statutory provisions of sales law 433 ff. BGB.GB).“
B. Withdrawal Form
If you want to cancel the contract, please fill out this form and send it back.
Moltkestrasse 73; 79336 Herbolzheim, Germany
I / we hereby revoke the contract concluded by me / us for the purchase of the following goods / the provision of the following servicestleistung (*)
Ordered on ____________ / received on ________________________
Name of the consumer (s)s)
Address of the consumer (s)s)
Signature of the consumer (s) only if this is communicated on paperier)
(*) Cross out inapplicable